Refund Policy

Review the event date, location, ticket type, quantity, and total price before confirming payment. Some events may have organizer-specific refund rules or transfer restrictions.

Refund requests may be available for eligible paid orders through the order refund flow. Eligibility can depend on event status, organizer policy, payment status, previous refund activity, and platform review.

Open your dashboard, select the order, and submit a refund request with the reason and requested amount. The platform records refund history so customers and administrators can track the request status.

Refund requests are reviewed before approval or rejection. Approved refunds may update order status, ticket validity, ticket stock, organizer balances, and revenue records according to the refund amount.

Payment provider processing timelines can vary after a refund is approved.

Certain fees, discounts, promotional adjustments, or provider charges may be non-refundable depending on organizer policy, payment provider rules, or applicable law.

If an event is cancelled, rescheduled, or materially changed, the organizer is responsible for communicating next steps. Ticket may assist with refund administration where the platform has the required order and payment records.

For refund questions, include your order number and contact the support email listed in the footer.